Privacy Policy

Effective Date: January 16, 2026

BRAVN Digital LLC (“Company,” “we,” “us,” or “our”) values your privacy and protects the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, submit a form, request services, communicate with us by email, phone, or SMS, or interact with our marketing and client support systems.

This policy applies to information collected through our website, contact forms, service inquiry forms, SMS communications, email communications, and direct interactions with our business.

1. Information We Collect

We may collect the following categories of information:

• Contact Information: name, email address, phone number, business name (if applicable), and other details you submit.
• Service & Inquiry Information: details about your request, project needs, timelines, preferences, and messages you send to us.
• Communication Preferences: your choices regarding SMS notifications, marketing messages, and email communications.
• Payment/Transaction Information (if applicable): billing details and transaction records. Payment processing may be handled by secure third-party providers.
• Website & Device Information: IP address, browser type, device identifiers, pages visited, and similar technical data collected through cookies and analytics tools.
• Other Information You Voluntarily Provide: any additional details you choose to share through forms, messages, calls, or consultations.

2. How We Collect Information

We collect information when you:

• Submit a form on our website (contact, inquiry, booking, or lead forms)
• Request information about services or proposals
• Communicate with us by phone, email, or SMS
• Opt in to receive SMS and/or email communications
• Interact with our website and related digital tools

3. How We Use Your Information

We use your information to:

• Respond to inquiries and provide customer support
• Deliver requested services, proposals, and project communications
• Send service-related updates and operational notifications
• Send marketing and promotional communications when you have provided separate marketing consent
• Send personalized promotional messages related to special dates (such as birthdays or seasonal celebrations) when you have opted in to marketing
• Improve our website, services, systems, and customer experience
• Maintain business records and support operational, legal, and compliance requirements

4. SMS Communications and Consent

BRAVN Digital LLC may use SMS messaging to communicate with individuals who have provided explicit consent.

SMS messages may include:

• Service-related communications (status updates, coordination messages, and relevant operational notices)
• Appointment-related communications when applicable (confirmations, reminders, rescheduling/cancellation notices)
• Promotional offers and marketing messages only for individuals who have separately opted in to marketing
• Personalized marketing messages for birthdays, holidays, or other special occasions only for individuals who have opted in to marketing

How consent is obtained: Consent is collected through customer-initiated actions (such as completing website forms) where you voluntarily provide your phone number and affirmatively select the applicable SMS consent option(s).

SMS disclosures: Message frequency varies. Message and data rates may apply. You can reply STOP to opt out at any time and HELP for assistance.

SMS privacy commitment: We keep SMS opt-in data, consent records, and phone numbers used for SMS communications within our operational service providers and do not share this information with third parties or affiliates for their own marketing purposes.

5. Email Communications

If you provide your email address, you may receive service-related communications such as replies to inquiries, updates about your request, and support messages. If you opt in to marketing emails, you may also receive promotional updates. You can unsubscribe from marketing emails at any time using the unsubscribe link included in the email.

6. How We Share Information

We may share information when needed for legitimate business operations, including:

• Service Providers: trusted vendors that support website hosting, analytics, CRM systems, communications (SMS/email), scheduling, and payment processing
• Legal and Compliance: when required by law, regulation, legal process, or to protect rights and safety
• Business Operations: to prevent fraud, enforce policies, or maintain platform security

We do not sell personal information.

7. Cookies and Analytics

Our website may use cookies and similar technologies to support functionality, measure performance, and improve user experience. You can adjust cookie settings through your browser preferences.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, disclosure, or loss.

9. Data Retention

We retain information for as long as needed to:

• Provide services and support
• Maintain operational records
• Comply with legal, tax, and regulatory requirements
• Resolve disputes and enforce agreements

When information is no longer needed, we take reasonable steps to securely delete or anonymize it where appropriate.

10. Your Choices and Rights

You can contact us to:

• Request access to the personal information you provided
• Update or correct your information
• Change communication preferences
• Request deletion of your information (subject to legal and operational retention requirements)

For SMS: reply STOP to opt out.
For assistance: reply HELP or contact us directly.

11. Third-Party Services

We may use third-party platforms for communications, analytics, scheduling, or payments. These providers process information as needed to deliver their services. Their handling of information is governed by their respective policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational, legal, or service changes. Updates will be posted with a revised effective date. Continued use of our website or services after updates indicates acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy, contact us:

BRAVN Digital LLC
1501 Voorhies Ave, Int 16E
Brooklyn, New York, NY 11235
Email: felipe@bravndigital.com
Phone: +1 (929) 624-0215